This page gives you our policies and shipping related details
PRIVACY POLICY
We value your privacy along with the importance of secure transactions and information.
This is to ask for your cooperation and inform you that, what actions are HIJAZI ONLINE taking to
protect your privacy along with serving you better when you use www.hijazi.in or related applications.
By visiting this Platform, giving your information or trying to get product/service, you are agreeing to
the terms and conditions of this Privacy Policy, the terms of use and the applicable service/product terms and conditions.
Also, you are agreeing to be governed by the laws of India.
If you do not agree to these please do not use or access our site, applications or links.
When you use our Platform, we collect and store your information which is provided by you.
You have your choice to give or not give the wanted information.
Anyway, if you do not give the wanted information, we may have some limitations to fulfil your requirements.
We use this information and your browsing history to do research on our users demographics, interests, and behaviour to understand, protect and serve you and our other users better.
We use your phone number, email id, credit or debit cards and other accessibilities for the sake of verification, communication, facilities of payment, delivery, pickups and to give you necessary services.
To serve you better we will hand over your information to other clients that concern your activity such as our logistic partner, associates, vendors and payment facilitators.
If you post reviews, rate goods or services, write us messages, seek help, and link social media we will use the related information for serving users including you or better our services more.
With your permission we will access your phone, camera, galleries, inboxes and applications to solve your problems, give you proper information, replay your questions, and meet your other needs.
With your consent we will access your PAN, Adhaar, ID cards, GST number and other KYC documents for the sake of safety, security, and legal necessities.
In the case we do advertise third-party products or services we are not responsible for the actions that they do when you access their sites, click their links, share their information, or give details.
For the sake of safe transactions, security reasons and to protect you and others from fraudulence; we will take some actions to ensure that all the information and details given by you are accurate and true.
In order to serve you and our other users; we may hand over your information to our sellers, vendors, associates, research teams, technology partners, child or parent entities for the sake of technical support or academicals and research purposes.
Using the Cookies
In order to recognize you when you sign in to our platform, know your preference and intent, research customers
requirements, store and update the records, select the right information for you, promote you for more relevant products and services,
diagnose the problems you have or you may encounter, facilitate you to select your favourite products and services, and
make ease the delivery we are using the cookies from your device.
(A cookie is a small fragment of data that is stored in the users web browser).
SHIPPING AND DELIVERY POLICY
HIJAZI ONLINE loves to serve you better and better and also wishes to get your favorite product speedily and instantly.
Once you confirm your order your product will be delivered within the possible time.
It varies based on your location, size of commodity, type of commodity and characteristics.
In the case of food items, it is instant delivery. And in the case of other urgent items, it is as soon as possible.
And may take one or two days. The normal delay for other items is five days.
But in case that seller is very far from your location it may take more days.
Calamities, technical obstacles, or strikes may affect the delivery and maybe a longer delay.
For the sake of better services, we do recommend you order products from the nearest supplier if it is available on our platform.
Some big commodities like furniture or fragile things like glassware may take more time to keep safe and secure delivery.
RETURN AND REFUND POLICY
Users are required to return the product within 48 hours of receipt.
You can return the product that you ordered after delivery.
That is when you see any defect, dysfunction, error, different product that you ordered, or
you do not like the product for any other reason. Eventually it is to be informed that you have to tell the reason of return.
If it is not of any type of relevant reason you are responsible to compensate us, our partners and our associates.
Once you returned the product and it is approved by our executives you will get your refund within 10 days.
And if you returned the product for replacement due to error, defect, dysfunction you will get the right product as soon as possible.
CANCELATION POLICY
Once you purchased, placed the order and confirmed, you can cancel that order before the seller shipped your commodity.
But after he shipped it you cannot cancel the order you placed on HIJAZI ONLINE platform. Even though you can reject it on your door.
Then a cancelation fee should be levied.
This is why the logistics will charge for shipped items.
DISCLAIMER
By some technical issues; there may be misprints, deletion of some details,
partially or fully erasing or blur effecting, temporary vanishing of accounts and login details, or
permanent deletion of accounts and details.
HIJAZI ONLINE is not responsible for any such errors if occur.
There may be complete and permanent deletion of your accounts and login details.
HIJAZI ONLINE possesses such rights when it is a necessary need or wanted matter.
All the disputes against HIJAZI ONLINE are subjected to the jurisdiction of Manjeri section court, Malappuram district, Kerala, India.
Otherwise the court refer to other court verdicts or jurisdiction.